(DOWNLOAD) "Art of Managing Professional Services, The" by Maureen Broderick # eBook PDF Kindle ePub Free
eBook details
- Title: Art of Managing Professional Services, The
- Author : Maureen Broderick
- Release Date : January 24, 2010
- Genre: Business & Personal Finance,Books,
- Pages : * pages
- Size : 6095 KB
Description
This is the eBook version of the printed book.
Building and managing a professional service firm is very different from running a product-based business. Infrastructure, governance, talent acquisition and retention, and compensation and financial management vary significantly from traditional corporate environments. Conventional management advice doesn’t offer all the answers, and mainstream business gurus rarely address the unique challenges facing professional service firm leaders.
The Art of Managing Professional Services is one of the most comprehensive, research-based guides to firm management ever written for the industry. Based on more than 130 in-depth interviews with leaders of the world’s top firms, the book offers practical, proven, best practices on how to tackle the ten critical areas that firm leaders must monitor to build and maintain a strong organization: vision, values, and culture; people; clients; services; finance; positioning; partnership; strategy; structure; and leadership style.
Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programs–including 40 featured best practices–that readers can tailor to their own organizations and cultures. Inside you will learn:
>> How to create and maintain a shared vision, values, and culture
>> Best programs to recruit, train, and retain great people
>> Strategies to develop and manage a profitable portfolio of clients
>> What it takes to innovate services and share knowledge
>> The key metrics to monitor financial health
>> Insights into effective positioning, marketing, and selling firm services
>> Proven practices for rewarding and managing the partnership
>> A guide to both long-term and annual strategic planning
>> Balancing structure and governance in a consensus-driven organization
>> Secrets for leading “incredibly smart and independent people”
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